One of the most fundamental aspects of our business is making sure that we get the right guests onto the right tours.
During the trip building process we need to act as your representative, guiding you through the vast range of alternatives and assisting you to select the right elements to build into your trip.
But one traveller’s idea of heaven can be the next traveller’s idea of hell.
We need to quickly establish a very open and honest dialogue and to this end we have always been proud of our reputation for plain speaking. We appreciate when this is reciprocated by our guests.
We need to understand your loves and hates, eulogies and allergies, to quickly determine such variables as your ‘outdoorsiness’, if we are to match a trip up correctly. Not to mention your budget.
Nothing beats a quick chat on the phone to get the ball rolling.