Borneo Tour Specialists Online Service Terms and Conditions
Although in an ideal world you would have read and understood the small print before making a reservation, we understand that in reality it only tends to get referred to on the rare occasions that something goes wrong.
GENERAL BOOKING CONDITIONS
RESPONSIBILITY: Borneo Tour Specialists and operators of the tour on which you are booked, act only as agents for the airlines, transportation companies, hotel owners or contractors and other principals, and all tickets, exchange orders, vouchers and documents are issued subject to the conditions under which such transportation, accommodation and other contractors operate. By the acceptance of any documentation, the purchaser and/or tour member agrees that neither Borneo Tour Specialists, its employees or associated companies/agents shall be or become responsible for any injury, damage, accident, loss, delay or irregularity that may be caused to a person or property or otherwise in connection with any accommodation, transportation or any other service included in your tour. This will also apply for any reason resulting directly or indirectly from Acts of God, dangers incidental to the sea or terrain, machinery breakdown, hostilities, riots, strikes, civil commotion, thefts, sickness, evacuation, quarantine, immigration, medical or customs regulations, improper or insufficient passports or other documentation or cancellations in itinerary or schedules or from any cause beyond the control of Borneo Tour Specialists, its employees or associated companies/agents. Borneo Tour Specialists, its employees or associates shall not be or become liable for any additional expenses or liability sustained or incurred by a tour member as a result of any of the foregoing. Borneo Tour Specialists, its employees or associated companies/agents reserve the right to alter or modify itineraries, accommodation and transportation in any way necessary in the interest of tour members or due to circumstances beyond their control. Borneo Tour Specialists, its employees or associated companies/agents do not accept any liability for failure on the part of transportation companies whose responsibility is confined to their own operations. Borneo Tour Specialists reserves the right to cancel or withdraw at any time, bookings made by or for the client, in which event no liability whatsoever shall be attributed to Borneo Tour Specialists, its employees or associated companies/agents and furthermore while taking every care with passenger’s property, shall not be liable for any loss, damage or inconvenience in the handling thereof.
The transportation firm or companies shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness, or injury however or whosoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used and operated by the transport companies and firms. The passage contract in use by the transportation companies shall constitute the sole contract between the transportation companies and firms and the purchaser of a tour and/or passengers.
BOOKINGS & DEPOSITS: A non-refundable deposit of at least 20% of the tour price is required to confirm your place on the trip. Final payment is due 6 weeks prior to departure, or earlier when advised at the time of booking. If booking is made less than 6 weeks prior to departure, full payment is required immediately. Bookings made within two weeks (14 Days) of departure will incur a $A35.00 per person administration fee.
TRAVEL DOCUMENTS: Each person requires a valid passport. Information relating to visa requirements will be advised at the time of booking as this varies according to nationality and length of stay. Your passport needs to have at least 6 months validity at time of travel.
HEALTH REQUIREMENTS: Vaccinations are not normally, however, a course of anti-malarial tablets may be necessary, depending on your destination (particularly to areas within Sabah and Kalimantan). You should check with your local family doctor. For passengers joining adventure/trekking trips, please ensure that your tetanus vaccination is current. Borneo Tour Specialists accepts no responsibility for any diseases or infections with which you may become infected as a result of a trip to Borneo
BAGGAGE: Allowance is limited to 15 kilograms per person plus a day pack or cabin bag. If you are a diver and require more than the 15 kg allowance, please advise us at time of booking. On itineraries which include flights by light aircraft/charters, (e.g. Miri to Mulu) baggage allowance is limited to 10 kg per person plus one piece of hand luggage. Excess baggage may be permitted by the airline at additional charge. While every care is taken with baggage, no responsibility can be accepted for any loss, damage or delay. Baggage insurance is recommended.
INSURANCE: is not included in the trip cost and it is mandatory that you purchase a personal travel insurance policy to cover cancellation, sickness, accident, and evacuation, and in the case of adventure trips – search and rescue cover. Your agent or Borneo Tour Specialists will be able to suggest a suitable insurance package.
Good travel insurance will cover you against most eventualities, but be careful to read the small print on your policy to be sure. We particularly recommend checking the following areas …
… that medical cover includes full evacuation and repatriation
… that it covers high altitude trekking if you are climbing Mt Kinabalu or other high mountains
… that it covers scuba diving if you intend to participate in this
… that it covers quad-biking, bungee jumping, ballooning or any other activity in which you intend to participate
… that it covers charges that you may incur in case of cancellation
TRIP NOTES: On receipt of deposit you will be sent trip notes which provide further information on suggested clothing, equipment, visa and health requirements.
TOUR PRICE DOES NOT INCLUDE: Excess baggage charges, cost of passports, visa fees, laundry charges, meals not specified as being included, airport taxes (except Australia), drinks, insurance premiums, telephone charges or any other personal expenses incurred by the trip participant. Trip costs include all planning and operational costs and the cost quoted represents a complete package.
AMENDMENTS: You may extend or modify most trips provided you comply with the rules of the airfare type used. Any change to international flights must be made prior to tickets being issued. Amendment after confirmation will incur a fee of $A50.00 per person. Postponement of a trip is treated as a cancellation and not an amendment.
CANCELLATIONS: Deposits may be refundable in certain circumstances. For cancellations received less than 30 days prior to departure, cancellation fee will be a minimum of 50% of land and air component plus any additional charges made by operators. Exceptions are for Mt Kinabalu Summit Trek and bookings for Turtle Island, where no refund is possible after payment has been made. Between 14 days and day of departure, cancellation fee will be up to 100%. No refunds will be made after travel has commenced or for services not utilised. Any request for refund must be received in writing within 30 days of departure date. You are urged to take insurance cover as protection in case of inability to travel due to illness or other family issues.
REFUNDS: Generally no refund will be made when a passenger changes itinerary after the trip has commenced. Any request for a refund must be received by Borneo Tour Specialists in writing within 30 days after completion of the trip.
AIRFARES: Between Australia and Kuala Lumpur are based on individual tour and IT fares which carry cancellation penalties after tickets have been issued.
AIR TRAVEL: The tours are operated by Borneo Tour Specialists in conjunction with Malaysian, Brunei, and Indonesian hotels, local ground transport firms and villages and communities within those countries. The services of any airline may be used, however, the preferred airlines for the tours is Malaysia Airlines, Royal Brunei Airlines and AirAsiaX for International flights, and Malaysia Airlines, Royal Brunei Airlines and AirAsia for domestic flights within Sabah and Sarawak and Brunei. Borneo Tour Specialists will automatically book ALL flights from and to the nominated trip joining point unless advised otherwise.
PRICING AND ALTERATIONS: Prices and schedules are subject to change. All rates (except as specifically shown otherwise) are quoted in Australian Dollars and based on tariffs, airfares and exchange rates as at 01 December, 2012 and are subject to adjustment. Currency exchange rates are continually subject to fluctuation. Borneo Tour Specialists reserves the right to apply a currency surcharge where exchange rate variations have affected the prices of the tours we offer. You will be advised of the surcharge at the time of issue of the final invoice, if a surcharge is deemed to be applicable.
The right is reserved to substitute aircraft, date of departure, accommodation or routing of any land or air component of these trips. The right is reserved to decline to accept or retain at any time any person as a trip participant.
FURTHER QUESTIONS: Please do not hesitate to contact us with any queries you may have.
ALL INFORMATION MADE AVAILABLE FROM WITHIN THIS WEB SITE IS PROVIDED WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES AS TO MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. WE ACCEPT NO RESPONSIBILITY FOR ANY LOSS, INJURY OR INCONVENIENCE SUSTAINED BY ANY PERSON RESULTING FROM INFORMATION PUBLISHED ON THIS SITE.
BORNEO TOUR SPECIALISTS SHALL NOT BE LIABLE FOR ANY TECHNICAL, EDITORIAL OR TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS WITHIN THE INFORMATION ACCESSIBLE THROUGH THIS WEB SITE. WHILST CHANGES ARE PERIODICALLY MADE TO THE INFORMATION HEREIN, BORNEO TOUR SPECIALISTS DOES NOT WARRANT THAT INFORMATION CURRENTLY ACCESSIBLE IS EITHER UP-TO-DATE OR ACCURATE. ALL PRODUCT NAMES MENTIONED HEREIN ARE SUBJECT TO THE TRADEMARKS AND/OR TRADEMARK RIGHTS OF THEIR RESPECTIVE OWNERS.